Area Manager

We are looking for an experienced Area Manager, someone with a love for Operations and an in-depth knowledge of the travel industry.

We have an exciting new opportunity to join our Operations Team based in France. The role requires a disciplined individual able to manage time effectively. There is also an opportunity to grow within the business, for ambitious candidates in search of career progression.

Apply now >>

The Opportunity

We are looking for someone who wakes up each day wanting VIP SKI to do better, and who will constantly strive to ensure that our properties, standards and procedures are the very best they can be. We are looking for a person who is keen to look at every scenario and ask themselves the same two questions …

“How can I help?”

“How can I make this better for our guests, our colleagues,

our partners and our suppliers?”

... on repeat, again and again, throughout the season. We are a people focused business, it is by knowing every colleague and having a real understanding of our guest needs that success is achieved.

If you have a bundle of experience in this sector, this is your default mentality, and genuinely how you approach your work; then consider applying for the role of Area Manager. The role is full time, based solely in the French Alps (Tarentaise), and will report to the Operations Director to provide assistance in managing and delivering all aspects of overseas operations.

Responsibilities

PEOPLE

Plan & execute pre-season training courses for all 175 seasonal colleagues.
Provide management support to all Resort Managers & their Teams.
Encourage, motivate and provide open lines of communication and feedback loops for all seasonal colleagues.
Monitor and maintain welfare of all resort Teams throughout the winter season.
Liaise with the HR team to maintain headcount in the event of illness, injury, or dismissal through sub-standard conduct.
Conduct disciplinary procedures as required.

CUSTOMER SERVICE

Ensure that our service delivery meets Company standards & the Promise to our guest at all times.
Ensure that all relationships with suppliers and partners are maintained in a professional manner.
Monitor all live guest feedback and implement remedial action as required.
Conceive and implement development ideas to improve guest service.

SUPPLIERS

Set up and maintain supplier contracts for all ancillary income (guest ski passes, equipment & schools).
Set up and maintain supplier contracts for linen.
Assist Catering Manager with supplier contracting and account setups.

FINANCE

Control resort food budgets (assisted by Catering Manager & reports from Financial Controller.)
Ensure resorts meet their ancillary income targets (using reports from Financial Controller.)
Provide early intervention, practical help and advice to assist above.

PROPERTIES

Build an exhaustive working knowledge of our properties and liaise with our Associate Property Director to ensure that they are managed and maintained correctly.
Ensure that colleagues utilise, maintain and account for Company property accurately.
Dress chalets at beginning of season correctly and maintain furniture setups throughout the season.

LOGISTICS

Sunday of every week at Geneva airport managing guest arrivals and departures.

OTHER

Shift management; be prepared to step in and cover any role in the event of staff absence or an emergency.
Any other duties that might be requested of you by the Operations Director !

Skills

The successful candidate will need to show an abundance of the following attributes:

Can-do, practical and flexible attitude. A TEAM player.
Able to work autonomously.
Proven management and motivational experience
Previous overseas operations and ski season experience
Proven skill in delivering exacting customer service with an exhaustive eye for detail
A natural “front of house” person with excellent interpersonal skills
Financially literate with experience of managing budgets.
Computer-literate (Word, Excel, Teams)
An awareness to anticipate issues and think ‘outside the box’.
A full clean driving licence held for at least 2 years.
An ability to speak and understand French is highly desirable.
British passport holder with a UK National Insurance number and a UK bank account.

The Package

Competitive salary based on experience
Full area ski lift pass
Full medical insurance

About Us

VIP SKI was founded back in 1989, from our Managing Director, Andy Sturt's living room. Since then he and the wider team have been on a relentless pursuit to continually better the holidays we provide.

We are a small but inspirational team, who are passionate about their brand, have an ambitious growth plan and the desire to achieve it.

As a business, we are deeply committed to caring for our clients, our employees, and our environment. We continuously evolve our policies to stay relevant and lead the way in meeting individual needs.

How to apply

Think you’ve got what it takes? Send your CV and a cover letter through to recruit@vip-chalets.com stating clearly why you are the right person to join the VIP SKI team, and the date you would be available for employment.

Apply now >>