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Slick, but never oily
Consummate customer service remains a VIP SKI hallmark. It’s the little things that can make a big difference. A choice of early morning teas in bed and an English newspaper at breakfast, CBeebies before bedtime and a basket of fruit & chocolate for your journey home. We can’t fix the weather, but we will bring a forecast to your chalet each day, secure a good table at your favourite restaurant and find out last night’s football result.
Seamless
A ski chalet holiday should be easy, where the simple things that really matter are done supremely well. Warm ski boots in the morning. Drivers who never let you put your own skis in the back, Freesat for those that can’t miss their favourite programmes. Nannies with a little photo album at the end of the week. Multimedia sockets to play your music, images or film. The utter bliss of a post-piste professional massage or perhaps a manicure and facial. Fluffy towels. Silly little stuff that is important to us, and so we know it will be important to you too.
VIP SKI Classic Chalet service
All our guests will enjoy the following services in our chalets;
- Return flights with Aer Lingus or Fly Be
- Coach transfers to and from your resort
- Services of one chalet host up to 10 people / two hosts over 10 people
- Towels, with mid-week change
- Bathrobes and slippers (in chalets with hot tub and/or sauna)
- Complimentary toiletries
- Complimentary WiFi
- Welcome champagne & canapés
- Daily bedside wake-up drinks (6 days)
- Daily newspapers and fresh fruit bowl
- Daily cleaning (6 days)
- Daily cooked and/or continental breakfast (6 days), self-serve continental breakfast on chalet hosts day off
- Self-service afternoon tea with homemade cakes (7 days)
- Three course set evening menu with wine, cheese, coffee and mints (6 days)
- Selection of house wines, cordials & sparkling water during dinner
- Complimentary resort ski and snowboard hosting service on 3 days
- Flat screen TV with DVD library
- Hairdryers
- Massage and beauty treatments (local charge)
Our CLUB Chalet service
Our CLUB Chalets, which can be booked by the room on all dates throughout the season, have an enhanced service. Guests will enjoy the classic chalet service plus the following;
- Evening meal menu choice
- Chef and hostess service
- Bathrobes and slippers
- Canapes on 6 nights
- Cleaning on 7 days
- Serviced afternoon tea on 7 days
- After dinner coffee with mints & chocolates
- All day complimentary wine, beer and cordials
- In house ski guide
- Playstation 3 / Blu-ray DVD
- Personal safes in each room
A special gift
If you are celebrating a birthday, anniversary or any other occasion on holiday this year, let us take the hassle out of shopping for a present. We can gift-wrap and deliver to your chalet on the day of your choice, guaranteeing a special surprise for whichever lucky person you choose to treat.
All items are available to pre-book - simply call us to confirm your choice and we will add the item to your holiday invoice. You may also purchase items from the gift list, plus massage and beauty treatments, in resort.
- Hand-made Belgian Chocolates - 250g Box £25, 500g Box £40
- Champagne - Veuve Clicquot £40, Dom Perignon £100
- Fresh Cut Flowers - Small Bouquet £35, Large Bouquet £55
You may also be interested in...
- VIP SKI chalet staff
- VIP SKI chalet catering
- VIP SKI chalet collection
- VIP SKI CLUB chalets
- VIP SKI private childcare
- VIP SKI travel options
Mistakes?
We sometimes do make them. The true stress test of a service company like ours is how we react. Our local colleagues are empowered to fix things quickly. Failing that our Operations Director, Pip Brockman, oversees all guest difficulties personally. We cannot afford for you to travel with us only once, we have to make sure you come back.
