'InfoPageConfig' page configuration for 'service'

Slick, but never oily

Consummate customer service remains a VIP SKI hallmark. It’s the little things that can make a big difference. A choice of early morning teas in bed and an English newspaper at breakfast, CBeebies before bedtime and a basket of fruit & chocolate for your journey home. We can’t fix the weather, but we will bring a forecast to your chalet each day, secure a good table at your favourite restaurant and find out last night’s football result.

Seamless

A ski chalet holiday should be easy, where the simple things that really matter are done supremely well. Warm ski boots in the morning. Drivers who never let you put your own skis on the rack, Freesat for those that can’t miss EastEnders. Nannies with a little photo album at the end of the week. Multimedia sockets to play your music, images or film. The utter bliss of a post-piste professional massage or perhaps a manicure and facial. Fluffy towels. Silly little stuff that is important to us, and so we know it will important to you too.

We never stop trying to make it better

The way we differ from our competitors is our relentless enthusiasm to make things better. We listen to our colleagues, we listen to our guests and we go on our own holidays. Your expectations change, we must too. As a small owner managed Company we listen and we change every day.

Platinum service upgrade?

We’re renowned for offering excellent service and superb cuisine but for those of you looking for an even greater degree of luxury, we’ve expanded our Platinum Service to a few select chalets this winter.

Valet parking and a private taxi transfer? Personal menus with matched wines and a complimentary mini-bar? Platinum Service is available at Chalet Davos, Val d’Isère; Taiga Lodge, Meribel and Chalet Lugano, La Plagne.

Champagne & oysters or tartiflette & claret? You can now enjoy all your favourite indulgences on your skiing holiday. Your private chef will call before the holiday to discuss your individual likes and dislikes and our sommelier will select fine wines to accompany your personal menu. The chalet hostess will stock the complimentary mini-bar with all your favourite beers, soft drinks and snacks. A choice of espressos and home-made fruit smoothies will be available at breakfast, along with an array of delicious cereals and cooked options sure to set you up well for a day’s skiing. Breakfast will be served on all seven mornings and a full cleaning service is undertaken each day. A mid-week linen and towel change is also included for Platinum guests.  

An upgrade to Platinum Service will also make travelling to the resort much more comfortable. It includes valet parking at your departure airport and a private taxi to whisk you from the airport directly to your chalet.  In resort (Val d’Isere & Meribel) you’ll also enjoy the service of a private chauffeur who can assist with driving to restaurants and ski lifts a little further away. 

Go on, spoil yourself. Go Platinum! Call us now on 0844 557 3119 for prices and to book.

You may also be interested in...

• Genuine: staff
• Delectable: food
• Desirable: chalets
• Atmospheric: CLUB
• Dependable: childcare
• Effortless: travel

Mistakes?

We sometimes do make them. The true stress test of a service company like ours is how we react. Our local colleagues are empowered to fix things quickly. Failing that our Operations Director, Pip Brockman, oversees all guest difficulties personally. We cannot afford for you to travel with us only once, we have to make sure you come back.

Pamper Off Piste

Whether you would like a massage in preparation for your day’s skiing, or a beauty treatment to make you feel spoilt, one of our highly trained therapists will visit you in the comfort of your own chalet.

 

Read more