Our Holidays
The most oft-repeated comment that appears on our guest questionnaires is 'your staff really made the holiday', and to be honest we couldn't have put it better ourselves.
Brochure promises are all very well but we then have to live up to them. Our policy is to recruit personable individuals whose love of skiing is matched by a real understanding of genuine customer service. This means that our entire team is dedicated to delivering those promises from the moment you first pick up the phone to your return home.
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People
Exceptional service from people who really care...
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Ski Chalets
Opulent ski chalets in France and Switzerland in the premier ski resorts of Val d’Isère, Méribel and Zermatt.
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Childcare
Our VIP nannies will make your holiday and give you a level of ski freedom you’d probably forgotten existed. Capable, qualified and caring, they’ll come to your chalet, look after the children and allow you to get on with what you came for. Regrettably they are not available to take home.
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Talking to people who care
We have some very fine chalets in France’s best resorts, but we believe that it is our knowledge and experience which places us head and shoulders above the competition when it comes to booking your holiday. We go to great lengths to ensure that this process is as enjoyable and hassle-free as possible, with phones answered by people who really understand chalet holidays. When you call our London office you will always be able to speak to someone who knows our resorts and all of our chalets. They will have bounced on the beds, lounged in the living area, hung over the balcony and perhaps even had a go in the hot tub! They know the ski area, the lifts and how long it really takes to walk to the piste or back from town. All have done at least a season or two themselves. We aim to match this knowledge with meticulous attention to detail in handling your booking, plus helpful and, above all, honest advice in making your holiday selection.
We are necessarily biased in our opinion of our own service. For a completely objective opinion, please view the following recent articles written in the UK press by journalists that have experienced our holidays.
"VIP continues to get better and better! I am really, really impressed with your attention to detail and willingness to totally accommodate your guests. I am equally impressed by the standard of training of the hosts and managers. As a customer and guest this is totally appreciated."
Mr RE, Val d'Isere
"The atmosphere in the chalet was fantastic. Everything ran smoothly and our holiday was certainly a very happy and enjoyable experience because of the professionalism and ability of our chalet hosts."
Mr MH, Val d'Isere
