Chalet Kaila

Booked VIP Chalet as our first family ski trip, and we are hooked! Both to ski, and to the amazing service. Our hosts Poppy and Javier were brilliant. Awesome cooking duo, incredibly helpful, going the extra mile to make sure we had the best holiday up in the mountains, and on top of it super sweet and patient with the kids. This is one way to spend a skiing holiday, and it, may very well be our only way as of now on. Thanks!

It is said that not having expectations is a key to happiness, but when these are so clearly surpassed it cannot go unnoticed. And such was our stay at Chalet Kaila: way above expectations. The chalet itself was a gem; nestled on a cliff top, within a stone throw away from the supermorzine telecabine. But a chalet is but a nice stack of woods and it takes a incredible set of hosts to turn it into a home. And Poppy and Javier truly have gone above and beyond to make this happen. For a week, our burdens of daily life were lifted (from babysitting to carrying of skis), whims and wishes granted, and not to forget the most incredible meals served every evening.... and all of this - with a smile and a "anything is possible" attitude. This has set a new benchmark for family holidays, and for this we are most grateful.

VIP Hosts Poppy and Javier ensured that our two family Christmas break was perfect in every way. Literally nothing was too much trouble for them from calling back the ski hire firm on daily basis for something or other to assisting one of the over exuberant teens safely home from Folie Douce on the last day. The word 'no' or 'we can't do that' didn't feature in their vocabulary! The catering was faultless. Absolutely delicious cuisine and great presentation. Wish we could stay another week! Wonderful memories. Huge thank you to Jav, Poppy and all the VIP teams do in particular Jake and Tom who were endlessly running about in resort ensuring all VIP guests were happy. Our first VIP ski holiday and we will certainly be returning.

An outstanding week was spent with Poppy and Javier at Chalet Kaila. This beautiful chalet has a superb location which is less than 60 steps to the Super Morzine lift. Poppy and Javier are really attentive and nothing is too much trouble. From wake-up drinks from 7 am to a beautifully presented cheese board with final coffees, every meal and every interaction was completed with a smile and a willingness to provide the perfect holiday. Thank you so much.

Javier and Poppy were great. They couldn't do enough for us. The service was excellent. The food was delicious and we had a thoroughly enjoyable week. Javier is also very adapt at creating a raging inferno in the fire place.

We have had a fantastic holiday. The chalet is a lovely place to stay and the sauna and hot tub were very welcome at the end of a day's skiing. The food every day was beyond our expectations and Emily & George couldn't have been more helpful. They went above and beyond, whether it was a note at afternoon tea or recommendations on places to ski, they were fantastic. Because of our experience this week we have already been browsing the VIP website for next year!

Having previously stayed in a catered chalet, which was not a good experience, I was slightly anxious about doing it again. However, from beginning to end it has been a real treat. We were greeted at Geneva by a very happy chap and our driver was just lovely. When we arrived at the Chalet we were welcomed by the lovely George and Emily who were consistently, throughout the the week, excellent. The service received really represented the VIP promise, and without exception we all agreed that we could not have been cared for more. Rooms are spacious and clean, beds are seriously comfortable, towels fluffy and the complimentary dressing gowns actually fit all sizes. Lots of lovely features and if a snow day English to. However, not all is well as you will all go home heavier than you arrived. All down to great food which was very well presented and tasted wonderful. I won't even go into how great the cakes (gluten free too) have been - they really have been! Copies of the recipes have been taken. The wine selection is also really good (often it's cheap and nasty, so well done!) Having said that we have all gladly committed to a weight management programme as soon as we get home, so no regrets! Plus, the honesty bar is very fair. Morzine is a great ski resort with lots to do and great skiing for all levels. The chalet is within easy walking distance for the 2 main lifts and the main lift up to Avoriaz is literally around the corner. Access to Morzine Avoriaz and Les Gets is easy so make the most of it. There are many features of this holiday that I'd like to write about, but hopefully you'll get a feel of what you can expect on a VIP holiday from this review. Whilst George and Emily were fantastic, the other team members we met were also very nice. It's encouraging especially if we book again, which I'm sure we will next year, so we know we'll get a similar experience. All in all its been a great holiday and we thank the VIP team for making it so. Obviously, big thanks to George and Emily, and we wish them much success in their future careers. Home tomorrow and back to reality.

This is our second time at kaila as a family and it didn't disappoint. Fantastic views and close to everything. What can we say about our hosts Emily and George?... What a lovely couple they are. Couldn't do enough for us and really friendly, constantly smiling. Every single meal was cooked to perfection by Emily, and George made sure the wine flowed. A massive thanks from all of us.

Thank you George and Emily for looking after us so well. The care, the food, the location were all great with an added bonus of great weather and the hot tub. See you again next year

Chalet was fab, superb location and great menus for kids and adults. Emily and George looked after us very well. This is our third VIP holiday and no doubt, we will book again with you. Our only thought is that the company could be seen to be doing more that is environmentally friendly eg there seems to be food wastage and a lack of recycling?!

Thanks for the feedback, we’re so glad to hear that you had a lovely time. Logistically, the resorts which we operate within do make recycling difficult, but we are committed to doing as much as we can to minimize our impact on the mountains.
Pip – Operations Director

A fantastic weeks skiing with a large group (4 families and young children.) We've all had a blast, great skiing nearby and the chalet staff have been brilliant, young, enthusiastic and helpful. Incredibly patient with the demands of our littl'uns! The food has been excellent. Charlie and his team delivered great meals for adults and kids alike. They were a pleasure to meet and spend time with. I know my family would return in a heartbeat- thanks so much to all the team who've made the week so memorable and go so smoothly.

Kate and Stephen are superb hosts - the best we have ever had. The meals were cooked and presented beautifully, nothing was too much trouble including accommodating our son's gluten intolerance. Definitely the best food after many chalet holidays and best breakfasts. We loved the red wines and in particular the local one - excellent. It would also be nice to have a local Savoyarde White. Our basement suite worked well for us and facilities were perfect. We would have benefited from functioning extractor fans instead of disco lights. All in all the best chalet we have stayed at and by far the best hosts. Thanks

A first class holiday. Our hosts Stephen and Kate were friendly, helpful and knowledgeable. The chalet very comfortable and located in a quiet position yet close to the Super Morzine lift. We were fed and wined well and thoroughly enjoyed our first holiday with VIP Chalets - will be back for more! Plenty of snow, blue sky and sunshine too - we were spoilt. Merci beaucoup!

...but if they did, I'd still return to VIP. This holiday had all the hallmarks of an up market company, from exquisite food, to a heated boot room, the fluffiest of towels and a phenomenal location. But the thing that made VIP really stand out was the staff. Our enthusiasm for skiing regrettably outstripped our ability resulting in a regrettable trip to hospital. The team went to great lengths to ensure we could get there and even waited for us until the small hours of the morning. Our amazing hosts took such great care of us when we were chalet ridden for a couple of days, even making us soup for lunch when it was difficult to get out and about. Thank you so much.

From the civilised late morning flights, comfortable transfers and warm welcome, to the exceptional food - consistently exceeding expectations - clean and luxurious chalet and 30 second walk from the lift, we could not think of anything that we could realistically change to make the holiday better! Already looking at next year.....

This was our first family chalet holiday for almost 15 years, this time with adult children. Whilst writing this review I am struggling to think of even one minor negative comment. Our hosts Kate and Stephen were exceptional in every way. The food produced every night was beyond expectations. The chalet itself was also everything we hoped for. An unbeatable location close to the SM lift, yet quiet and peaceful. Overall an outstanding holiday, and without question we would happily return next year.

The service from VIP Ski has been excellent from start to finish. The chalet hosts (Stephen and Kate) have been welcoming and very helpful during the whole stay, they couldn't do enough for all their guests. The food and service was first class. I would stay here again and recommend the chalet to friends and family.

We had a great holiday and were looked after and fed so well by Rob and Sam in the chalet, and our wonderful nannies Beth and Holly! Thank you all for making it a real dream holiday!

We had a brilliant week in Chalet Kaila. Gorgeous chalet in a location would be hard to beat. Rob and Sam looked after us amazingly well - lovely food and their attention to detail was impressive. It couldn't have been better in any way. Thank you!

What a fantastic experience from start to finish. From flights, transfers, ski hire and lessons, VIP made it all so easy. The Chalet itself is beautiful and really homely but it's the hosting by Sam and Rob that make it so memorable. The food is beautifully executed and the effort made by Sam to cater for the kids requirements was really appreciated. They are super helpful on best places to ski, eat and they host without it feeling intrusive. They are also just really good company! Special mention also to the lovely Kir who took such wonderful care of the kids and again just made the stay seamless. Would I recommend it, absolutely yes!

Food was fantastic. Chalet immaculately kept by two very experienced hosts, who couldn't do enough. Location was extremely handy. Would highly recommend

Rob was "under pressure" to buy Sam a Cointreau (for €11) - ice ice baby? He was 'Adam Ant' that she was worth it. He 'Mused' that he was 'Feeling Good' so they Rumba'd. But Sam said 'Don't stop me now - I'm cleaning - 'I'm having a good time!' Thanks Rob & Sam for a great week. Pen, Tony, Gail, Rob, Paul, Patrick, John.

We've just returned from our stay with the wonderful Rob and Sam at Chalet Kaila. They were absolutely brilliant - they got all the extras we requested (marmite and extra Nutella!) and the food was superb (especially the Guiness cake). We got daily advice on where to ski and when to go. The chalet was wonderful, clean, warm and welcoming and in a perfect place very close to the bubble up to the ..... snow. We're in the process of booking another holiday in February and I must admit we wouldn't go with any other company - this is our 2nd time with VIP and they are the best in our opinion.

Thank you for a wonderful stay. The chalet worked well for our two families with upstairs floor for the kids and downstairs for the grown ups. The living area is a great size for two families with plenty of room to play. Our chalet hosts Rob and Sam were amazing, everything runs like clockwork and the food was amazing. They were great at kids meals every night and the puréed baby food made fresh everyday was wonderful for our 6 month old. Our nannies Emma and Kir coped brilliantly with our 4 kids and had a never ending supply of toys to keep everyone entertained. Morzine as ever was great for skiing but with kids if could have been a nightmare - Vip made our holiday, thank you

Our group of four adults and for kids (all 4 and under) had a wonderful and relaxing holiday in Morzine. Our hosts Sam and Rob were friendly, helpful and so kind to all of our kids. And the food was amazing! We all wanted a week of skiing with no hassle and we couldn't have asked for a better experience.

From the moment we arrived we have been made to feel extremely welcome by our wonderful hosts Sam and Rob (and Buddy!). The whole chalet experience has exceeded our expectations as we were "catered chalet virgins"! Rob dishes up an amazing breakfast and morning wake up mug of tea. We can recommend the dippy eggs and soldiers! As for Sam her cakes are to die for and her three course dinners always resulted in eight clean plates. Top tip loose clothing recommended! We are definitely coming back but only if Sam and Rob look after us again.

One word - magnificent! Rob & Sam made our stay in Chalet Kaila simply amazing. They really our the best hosts anyone could ask for!

From flight (very civilised departure times) to chalet and brilliant hosts Rob and Sam everything was just perfect. Superb food and excellent company, great knowledge of the resort and how to make the most of the week. Couldn't have wanted for more.

This would be our first time staying in a catered chalet on a snow holiday, even though the snow this week has not been the best I have seen the hosting of the chalet far made up for it. I don't think we could of got two better and more caring people, the food has been 5 star restaurant quality and Rob made sure that all our needs were catered for. Another thing that we all appreciated was that both Rob & Sam took the time to talk to us as people. Would highly recommend VIPSKI to anyone! JJ & Emma

Utterly fabulous holiday, the chalet was gorgeous and Sam & Rob were brilliant hosts. Thank you for looking after us all so, so wel. Trully a five star experience!

We arrived in Morzine to beautiful sunshine and No Snow!! The chalet was gorgeous - just like the photos had promised and Sam & Rob were just so hospitable. We felt at home immediately - the champagne & canapés helped. The week continued with fantastic food. We did get to ski every day as VIP taxied us to lifts that took us to runs that were open and organised our daily ski passes (weekly passes had been cancelled). Thank you Kat for organising our day. We made lots of use of the hot tub and sauna and ate and drank our way through Christmas. Again, a massive thank you to Rob & Sam - we already miss you. Looking forward to next years VIP holiday already xx

Excellent holiday (helped by very good weather which seems unusual for this summer in the Alps). Rob was extremely welcoming and good not have been more helpful (getting us extra equipment for chalet, doing changeover, generally checking up that were getting on okay). Only minor gripe is the set up of the chalet. We were pleased that the chalet was set up with some initial provisions (milk, coffee, toilet rolls, dishwasher tablets). We do recognise that this is self catering but, given the cost of the chalet we were surprised that these supplies (plus soap etc) were not provided as part of the deal. Also, the chalet did not come with outside seats (which Rob did helpfully source). Again, for a summer chalet this should have been standard. On the whole though, loved the chalet and particularly its location. Thanks!

Couldn't have asked for anything more from the friendliness & knowledge of the staff to ease of booking. Tom & David were fantastic, food was amazing & chalet was just perfect. Hot tub & sauna were very very nice to have after a day on the slopes. The nannies, Kayleigh & Lucy kept the children very well entertained. Sad to not take them home with us! Overall a first class holiday and we will definitely be using VIP SKI again.

We arrived to a warm welcome by Tom and Pia and they thoroughly looked after us all week giving us amazing food every evening and dealing with our every request. The chalet is in a great location, very close to the pretty town of Morzine and very close to the main lift up to the slopes, in fact 30 steps, we counted! A very luxurious and relaxing holiday in a fab chalet. I will definitely be returning using this company. Rosanne

Excellent both in accommodation and resort. Rupert and Tom were really the business, very talented individuals and helpful as could be, always went the extra mile! We have had a fantastic family holiday in Chalet Kaila and would recommend VIP to everyone!

Wow! What can I say about our stay? Without doubt, this has been the best ski trip we have been on. The chalet was excellent, the food was fantastic and the chalet staff, Tom and Rupert, were the most attentive, polite, professional and likeable chaps anyone could wish to meet. I will recommend VIP Ski to absolutely everyone. Brilliant in every aspect.

Great Holiday location. Fantastic chalet host called Tom Pilgrim! All the food was spectacular and cooked to perfection! The whole experience was very professional. What more can you ask for on a skiing holiday! Big thank you to Trinny Bregstein and all VIP host and cavern staff for an awesome Christmas week! We look forward to seeing you in the future! Best wishes to everyone at VIP for 2014! Meakin and Tapping families xxx